Customers generally appreciate the product's quality and appearance, but there are issues with incorrect personalization, delayed shipping, and inconsistent availability. Positive experiences include ... see more
The engraved letters should have been bigger for just having only name engraved. The letters are so small that it was hard to read.
ordered out of stock item
By Shopper - August 16, 2022
perfect thought ot gift. purchased and received confirmation. 4-5 days later got notification it was out of stock. I was soooo disappointed.
Paid for extra shipping but didn't arrive on time
By Shopper - October 21, 2022
The clock and engraving were beautiful, but paid for extra shipping and it did not arrive when needed
EXCEPTIONAL ALL THE WAY
By Shopper - April 23, 2022
The product is always high quality; never any error in engraving. Most importantly, the company’s support staff is easily reachable and amazingly helpful. Product arrived as promised.
In short, everyone bends over backwards to generate exceptional custo
Poor customer service
By Shopper - November 15, 2022
The clock is beautiful the problem is the personalization is wrong and I have been unable to contact anyone at the company even after repeated attempts!