Was it the product or the service? The champagne glasses were nothing short of amazing. Good quality, appropriate weight, and the stems added a “wow” factor that are truly impressive. On the other hand, while the product is superior, I may be more enamored with the service. I ordered the glasses 6-days prior to Christmas and received by the 23rd. They were well packaged/protected. Things Remembered customized the glasses just as I requested/described. With that said, I believe it was a combination of both product & service. TY